1. Request channels
Requests may be submitted to destek@freyacode.com or through the relevant customer-account function.
2. 14-day withdrawal
Where consumer law applies and no exception exists, the statutory 14-day withdrawal period applies.
3. Digital exceptions
Digital products are not subject to a blanket “no refunds” rule. Statutory exceptions depend on delivery/performance status and the consumer consents obtained.
4. Defective service/software
Statutory consumer remedies for defective or non-conforming services remain unaffected.
5. Subscription termination
For consumer subscriptions, any prepaid amount attributable to service not yet supplied after termination is handled under applicable subscription law.
6. Refund method
Refunds are made without an additional consumer fee and, where possible, using the original payment method. Bank/card processing times may vary.
7. Commercial purchases
Consumer withdrawal rules may not apply to purchases made for commercial or professional purposes.